Vancouver Blogger, WriterGal Ashley Mikulik
Vancouver Blogger, WriterGal Ashley Mikulik
Vancouver Blogger, WriterGal Ashley Mikulik

Great Customer Service: Blenz Coffee, Davie & Bute

August 29th, 2009

Most coffee shop barista’s are friendly. I had an exceptionally friendly one at Blenz Coffee at Davie & Bute in downtown Vancouver yesterday.

After ordering my coffee from the Barista, she commented on my necklace (a blue, blown glass heart pendant). I mentioned that I got it in Venice. She said “Oh, that must be Murano Glass right? I loved Venice.”

After ordering my coffee, I sat down to wait for a colleague to arrive. It was slow in Blenz at the time. Since I had about 10-15 minutes before my colleague was to arrive, I casually asked the Barista when she was last in Venice. We each shared memories from our respective trips, between customers who came for their coffee.

Fifteen minutes later, my colleague arrived and we were still chatting about Europe!

Examples of Great Customer Service

During my time in the Blenz coffee shop, I noticed 3 great examples of exceptional customer service:

  1. Friendliness: The Barista was very friendly and made a successful attempt to relate to her customer (me).
  2. Attention to Detail: She saw a “regular” customer walk in and started making his coffee right away.
  3. Attentiveness: When a customer would enter the store, she would turn her attention to the customer and give them her undivided attention.

I’ve seen similar examples of great customer service at other coffee shops before. I mention this as a specific example that stands out from the rest. I’ve noticed some customer service staff attempt “small talk” with customers, but it often seems forced or fake. The conversation yesterday seemed genuine and I think we both enjoyed listening to each other’s stories.

Thank-you to the barista at the Blenz Coffee on Davie & Bute in Vancouver. I enjoyed chatting with you!


2 Comments for “Great Customer Service: Blenz Coffee, Davie & Bute”

  1. Dan Waldron on August 29, 2009 8:17 am

    Just wanted to say HI. I found your blog a few days ago on Technorati and have been reading it over the past few days.

  2. Ashley on August 29, 2009 9:57 am

    Thanks Dan! Welcome! If you have any topics that you’d love to see, please let me know.

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